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Complaints policy

Internal Complaints Handling Policy

Our desire is to always maintain a high standard of service, however, if you have any complaints, you can raise these directly with Stanley Shultz the Managing Director of Newcastle City Agents Pty Ltd t/as NCA Mortgage Brokers.
 • Phone: 0434 646 660
 • Email: stanley@ncamortgagebrokers.com.au
 • Mail: PO Box 560, Wallsend, NSW, 2287

When we receive a complaint we will:
1. We will provide an acknowledgment of receipt
2. we attempt to resolve it as quickly as possible, subject to a full investigation of all the circumstances involved
3. We will ensure that a substantive response is given to your complaint as soon as possible

If you are not satisfied with the response that you receive, you may contact:
Finsure Finance and Insurance Pty Ltd

Finsure Complaints Officer
Phone: 1800 337 761
Email: compliance@finsure.com.au
Mail: Level 24, 52 Martin Place, Sydney NSW 2000

*Your full financial situation would need to be reviewed prior to acceptance of any offer or product.

Newcastle City Agents Pty Ltd trading as NCA Mortgage Brokers (Credit Representative Number 512725) is an authorised credit representative of Australian Credit Licence Number 384704

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